returns
If you are not satisfied with your order or if the product is not what you expected, you can return any order to us within 14 days without giving a reason, using a parcel service of your choice.
The return address is:
RWN Online GmbH
Am Knipprather Busch 15
40789 Monheim
Am Knipprather Busch 15
40789 Monheim
Germany
Please enter your order or order number in the “Order number” field / Order number" on the return slip so that we can process your return more quickly. Here you can return slip Download: Click here
exchange
For logistical reasons, we do not offer direct exchanges for different sizes or colors. You are welcome to return your order to us and place a new order immediately. This means you will receive your replacement items much faster.
Processing time:
Returns that arrive at our premises from Monday to Friday are usually processed within 1-3 business days. In some cases, it may take a little longer. We therefore ask for your patience.
Package could not be delivered?
If the package cannot be delivered by DHL, it will be returned to us and fully refunded.
Returns that arrive at our premises from Monday to Friday are usually processed within 3-5 business days. In some cases, it may take a little longer. We therefore ask for your patience.
If you still want the product, you are welcome to reorder it. Please make sure that any address errors have been corrected.
Returns that arrive at our premises from Monday to Friday are usually processed within 3-5 business days. In some cases, it may take a little longer. We therefore ask for your patience.
If you still want the product, you are welcome to reorder it. Please make sure that any address errors have been corrected.